Refund policy
Refund and Return Policy
At Yuze Gearworks, we want you to be satisfied with your purchase.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To start a return, please contact us at:
Please include your order number, name, and the reason for the return.
Non-Returnable Items
We do not accept returns for:
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Used or damaged items caused by customer misuse
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Items without original packaging
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Clearance or final sale items
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Products returned without prior approval
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include photos of the item and packaging so we can help resolve the issue.
Refunds
Once your return is received and inspected, we will notify you whether the refund is approved.
If approved, your refund will be processed back to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Exchanges
If you need an exchange, please contact us first. We will help you with the next steps based on product availability.
Order Cancellation
Orders can only be cancelled before they have been shipped. If your order has already been shipped, please follow our return process after delivery.
Contact Us
If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us at: